Every Albertan has the right to be treated fairly in the provision of public services. The Ombudsman protects this right by promoting standards of fairness and has the authority to make recommendations if an investigation reveals unfairness.
The Ombudsman is an Officer of the Legislative Assembly of Alberta, reporting directly to the Assembly. The Ombudsman is impartial, operating independently from the Alberta government, political parties and individual elected officials.
Under Alberta’s Ombudsman Act, the Ombudsman can investigate any administrative decision, recommendation, act or omission of:
Alberta provincial government, departments, agencies, boards and commissions
Patient Concerns Resolution Process of Alberta Health Services
Self-regulated health professions proclaimed under the Health Professions Act such as Alberta College of Optometrists
Other designated professional authorities such as accounting, forestry, veterinarian and agrologist professions