Show All Answers

1. When is the next council meeting?

Council Meetings are held every second and fourth Monday of the month, with the exceptions of July, August and December. The current Regular Council Meeting schedule can be found here.

2. How can I pay my Town Utility Bill?

Please see Payment Methods.

3. When are Property taxes due?

Property taxes are typically due on June 28. Payment can be made via online banking, cash, debit card, cheque, wire transfer or electronic funds transfer. Mailed payments must be post-marked on or before June 28, to be considered on time. If you have not received your Tax Notice or if you have any questions, please contact the Taxation Department at 780-821-4006 or email taxes@highlevel.ca If you are on the Pre-authorized Payment Plan for property taxes, your payments will continue as normal.

4. What is the contact information for the Peace or Bylaw Officer?

You can view the Peace or Bylaw officers contact information here. 

5. Do I need a fire permit to have a fire pit in my yard?

Yes you do! 

You can obtain a fire permit by coming into the Town Hall and speaking with the front desk staff. 

Before you can get a permit you must;

- Be the owner of the property or have written permission from the landlord.

-  If you are building the fire pit you must contact Alberta One Call (1-800-242-3447) and have the utility locates done in your yard to insure the fire pit is not over any important lines. 

- Once the previous steps are complete you can fill out the fire permit application and pay the $10 fee. 

- Once the application is filled out and payment is received a Bylaw Officer will inspect your property and give you the complete permit. 

If you have any questions feel free to contact the Town Office at 780-926-2201 or visit the How to Apply for a Fire Permit Page. 

6. Who do I contact if I notice a street light is out?

Please contact ATCO Electric and let them know where the street lamp is located. 

ATCO's  phone number is 1-800-668-2248

7. Who do I contact to rent the Arena Ice Rink , Curling Rink, or the Upstairs of the arena?

You can contact Jena Clarke 780-821-4026.

8. How Many Garbage Bins can I have?

There is a limit of Four (4) Garbage receptacles per household. 

the weekly Garbage pick up is paid for each month on your utility bill as a waste collection fee. The waste collection fee includes the contract fee charged weekly for garbage pickup on Thursdays and (one) monthly voucher to dispose a maximum of (250 kilograms) of waste at the landfill. 

9. Can I put my yard waste at the curb to be picked up with my household waste.

Yes! Yard waste; such as leaves and grass must be stored in clear or biodegradable bags and can be placed at the curb with your garbage. 

Yard waste bags do not count as one of your 4 bins and there is no limit to how many bags you may have at the curb. 

10. What day is garbage pick up day?

Garbage pick up day is every Thursday, you can have up to 4 bins. Bins should be placed at the curb Thursday morning and removed after they have been emptied. Bins must have proper covers. If you have any questions please contact the town office or view the Town Garbage Bylaw.

11. Who do I contact to have my water shut off in an Emergency?

If you have an after-hours emergency requiring the main water service CC valve on your property to be shut off, please phone the 24/7 Public Works on-call phone at 780-841-1232. Please note that an after-hours callout fee of $100.00 – plus the regular $50.00 water turn-on or shutoff fee – will be added to your next Town utilities bill.

To request non-emergency shutoff or turn-on of your main water service CC valve, contact the Utilities Department at 780-821-4006 or utilities@highlevel.ca at least one business day before your desired shutoff/turn-on date. The regular $50.00 water turn-on or shutoff fee will be added to your next Town utilities bill.